9 Bits by David Kaneda

A tumblog about design, technology, and business.
That, and the occasional kittens
in mittens
. Written by David Kaneda, creative director at Ext JS and Rock Band superstar.
Broadcast from Palo Alto.

“Because it sucks” is not a reason to redesign. “It sucks” leaves the scope wide open with no measure of success. It’s a sure way to scrap the good decisions you made along with the mistakes.

Instead, start the redesign with a question: “What is right about this design?” Use that perspective to identify specific problems and then target those exact problems.

The lesson: Once your user base has grown beyond a certain point, you cannot take features away from them. They will freak out. Whether the feature is good or bad, once you launch it you’ve married it. This changes the economics of feature additions. If you can’t destroy what you build, each addition holds the threat of clutter. Empty pixels and free space where a new feature could be added are the most valuable real estate on your app. Don’t be quick to sell it, because you can never get it back.

Ryan Singer, Features are a one-way street

This was posted on SvN almost a year ago, but I think it really speaks to the heart of the current discontent on Twitter.